rempit33 Privacy Policy

1. Information We Collect

To provide a complete and secure online betting service, rempit33 collects several categories of information from users:

Personal Identification Information

• Full name as shown on your identity card (MyKad) or passport
• Valid identity card or passport number
• Date of birth — to verify that you are 21 years of age or older
• An active email address
• A mobile phone number registered in Malaysia

Financial Information

• e-wallet account details (Touch 'n Go eWallet, ShopeePay)
• Bank account information for transactions via DuitNow or FPX
• Deposit and withdrawal transaction records
• Crypto wallet address for users transacting with USDT, BTC or ETH

Usage Information

• IP address, device type, operating system and web browser
• Login session data including access time and location
• Game activity records, bets placed and transaction history
• Language preferences and account settings

2. How We Use Your Information

rempit33 uses the information collected for various purposes directly related to platform operations and user needs:

• Account registration and management — enabling you to create and access your rempit33 account securely
• Transaction processing — handling deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency as well as withdrawals within 10–45 minutes
• Identity verification — ensuring users have reached the minimum age of 21 and meet KYC requirements
• Customer service — enabling our 24/7 support team to assist you via live chat and email in Malay and English
• Platform security — detecting and preventing fraud, money laundering and suspicious activity
• Service improvement — analysing usage patterns to improve the overall user experience
• Account-related communications — sending important notifications regarding transactions, security and policy changes

We do not use your data to make automated decisions that significantly affect you without appropriate human review.

3. Information Sharing and Disclosure

rempit33 takes its privacy commitment seriously. We do not sell or rent users' personal data to any third party. However, there are limited circumstances in which we may share your information:

Third-Party Service Providers

We work with payment service providers required to process your transactions. These providers receive only the minimum information needed to carry out their functions and are bound by strict confidentiality agreements.

Legal Requirements and Compliance

rempit33 may disclose user information when required by law, court order or a relevant regulatory authority. This includes investigations related to fraud, money laundering or other financial crimes.

Platform Protection

In situations where there is a serious threat to the security of the platform or other users, we reserve the right to share relevant information with the appropriate authorities.

4. Cookies and Tracking Technologies

rempit33 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies — collect information about how users interact with our platform, helping us identify and resolve technical issues.
• Functional Cookies — store your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies — help us understand aggregate usage patterns to improve our services.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

5. Data Security Measures

User data security is rempit33's top priority. We implement multiple layers of technical and organisational protection:

• Data encryption in transit using TLS 1.3 and 256-bit SSL
• Encryption of stored data using strong encryption algorithms
• Role-based access control — only authorised personnel may access sensitive data
• Continuous security monitoring and intrusion detection systems
• Regular security audits by independent third parties
• Strict data backup procedures to prevent data loss
• Security awareness training for all staff who handle user data

While we take all reasonable precautions, no system can guarantee absolute security. Should a security incident occur that affects your data, we will notify you within a reasonable time in line with our compliance obligations.

6. User Rights

As a rempit33 user, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of all personal information we hold about you
• Right of Rectification — you may request that we correct any information that is inaccurate or incomplete
• Right of Erasure — you may request deletion of your personal information, subject to legal retention requirements
• Right of Restriction — you may request that we limit the processing of your data in certain circumstances
• Right to Object — you may object to the processing of your data for specific purposes
• Right to Data Portability — you may request your data in a machine-readable format

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable time and provide a clear response.

Please note that some requests may be subject to certain limitations where data processing is required to fulfil legal or valid contractual obligations.

7. Data Retention and Deletion

rempit33 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we keep certain data for periods set by applicable legal and compliance requirements.

Financial data and transaction records are kept for the period required to meet audit, tax and anti-money laundering requirements. Customer support communication records are stored to help us improve our services and to refer back to the history of assistance provided.

Once the set retention period ends, your data will be securely deleted using methods that ensure it cannot be recovered. You may submit an early data deletion request to our team, which we will process subject to applicable compliance obligations.

8. Changes to This Privacy Policy

rempit33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations.

Any material changes will be communicated to you via the email registered to your account or through a prominent notification on our platform before the changes take effect. The updated effective date will be clearly stated at the top of this document.

Continued use of the rempit33 platform after the stated effective date means you accept the updated version of the Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the management of your personal data, the rempit33 team is here to help.

You can reach us through the following channels:

• Live Chat 24/7 — the fastest way to get an immediate response from our support team, available around the clock
• Email — send your enquiry to [email protected] and we will reply within a reasonable time

Support is available in Malay and English. For requests that require identity verification (such as data access or account deletion), please include sufficient identifying information so we can process your request accurately.